During the COVID-19 epidemic, businesses modernized their operations by using artificial intelligence (AI) and machine learning (ML) technology to automate many of their critical business processes. According to a survey published by the MIT Sloan Management Review, by 2023, 58 percent of firms expect AI to have a significant impact on their business models.

AI and machine learning solutions are being developed and tuned to handle specific problems and automate countless manual operations. These investments are only going to get bigger. According to Facts & Factors, spending on AI and machine learning technology would reach $299.64 billion in 2026.

These rapidly growing technologies are changing the way software engineers work, allowing them to produce higher-quality software more quickly. Many complex digital products are being created by software development teams using AI and ML, and the pipeline of new projects in the works is continuously growing.

The possibilities for deploying and experimenting with these technologies are virtually limitless. Here are three instances of rising AI/ML trends in software development, as use grows.

Customer experience connects with AI

As businesses adjusted to the COVID-19 crisis’s shifts in labor patterns and customer behaviors, AI and analytics become increasingly important. As a result, there is a strong push to leverage artificial intelligence (AI) to create human-centric customer experience (CX) designs based on data that is interactive, engaging, and created to motivate consumers to take action.

Organizations can benefit from the use of analytics and AI to speed up the pace of innovation. When a top rewards card firm developed a new chatbot to handle a growing number of regular inquiries, that was the primary objective.

The team was able to determine that 20% of users were using the call center on a regular basis to check balances, change PINs, and perform other boring duties required of cardholders based on user data. The development team created an intelligent AI-based chatbot to answer recurrent client inquiries, resulting in considerable cost savings and improved customer response rates at the call center.

Companies may use AI and machine learning to automate models that evaluate large volumes of data and produce reliable findings quickly. Designers can then learn from many sources of user and transactional data to create better consumer experiences.

Automated ML gains traction

AI and machine learning are progressing to the point where they are automating themselves, allowing users who aren’t specialists in the subject to produce AI-based applications more quickly. This makes the technology more accessible and makes it easier for businesses in a variety of industries to experiment with and implement it.

New methodologies, such as automated machine learning (AutoML), are gaining traction, allowing firms without qualified data scientists on staff or the necessary processing resources to implement ML and improve business outcomes. Businesses may use AutoML to create and deploy an ML model with advanced features and no coding.

AutoML technologies automate some of the most time-consuming activities in machine learning projects, allowing developers without a background in data science to train high-quality models tailored to their organizations’ needs. AutoML has applications in the financial services business, such as boosting the accuracy of fraud detection models and risk assessment in the insurance industry.

Natural language processing continues to advance

NLP is a component of AI and ML that allows a computer program to interpret and respond to written or spoken human language. Chatbot software, translators, and voice assistants have all benefited from NLP.

Because of the availability of pre-trained models that get more clever over time, NLP continues to develop.

NLP analyzes unstructured data for patterns that can be used to predict user behavior. It can be used in contact centers, for example, to allow organizations to read audio inputs, convert them to text, and then evaluate the text.

Sky, a large European broadcast cable TV business, uses natural language processing (NLP) to understand audio calls with Sky’s contact center operators and gain customer insights. They employed AI to transcribe the audio recordings and used NLP to compile the results in a dashboard instead of humans monitoring the contact center calls and listening to hours of recordings.

Sky cut the operational costs of monitoring contact center calls to gain customer insights and satisfaction perceptions by 80% using AI and NLP.

Prepare for the AI/ML development assist

Although traditional software development will continue, AI and machine learning will have an impact on how developers create applications and how users engage with them. As interest in AI and machine learning grows, these technologies will undoubtedly have an impact on software development in the future.

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